软件项目管理师复习指南二：信息化与系统集成技术

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该系列文章主要列出软件项目管理师考试的常用知识点，起到一个提纲的作用。大家可以在复习过程中更有针对性。

01. 企业信息化是指企业以业务流程的优化和重构为基础，在一定的深度和广度上利用计算机技术、网络技术和数据库技术，控制和集成化管理企业生产经营活动中的各种信息，实现企业内外部信息的共享和有效利用，以提高企业的经济效益和市场竞争力。

02.CRM 由两部分构成，触发中心和挖掘中心。三方面的工作：客户服务与支持、客户群维系、商机管理。坚持以客户为中心的理念。

03.SCM 六大功能：需求管理、供应链计划、生产计划、生产调度、配送计划、运输计划

04.BI 三大组成：数据仓库、联机分析处理、数据挖掘技术；四个主要阶段：数据预处理、建立数据仓库、数据分析及数据展现。

05.EAI 将过程、软件、标准和硬件联合起来，分界面、平台、数据（消息机制）、应用和过程集成。

06.WEB Service ： UDDI 、 WSDL 、 SOAP

07. 数据仓库用于支持管理决策：面向主题、集成的、相对稳定、反应历时变化

08. 软件开发中的工作流技术：降低开发风险、提高工作效率、提高流程控制和管理、客户响应的预见性。

09.ERP 强调：事前计划、事中控制、事后分析的管理理念和及时调整；是专业性产品、项目实施方式、分布实施、管理变革

10. 国家信息化体系：信息技术应用、信息资源、信息网络、信息技术和产业、信息化人才、信息化政策法规标准规范。信息资源的开发和利用是国家信息化的核心任务。

11. 开放系统有利于可移植性、可剪裁性、互操作性